FAQs

In general, we have 8 participants with one tour leader and 12-14 with two tour leaders. Our Luxury Edition tours have smaller group sizes (2-6) as do some of the Off the Beaten Track tours. 

For international tours where transfers are included, we will recommend a flight once the tour is viable. This will be the flight that the tour leaders will meet the group from at the airport. If the departure airport does not match your location, please arrange a flight that arrives at the same time at the destination airport or earlier so that you can take the transfer with the leaders. You will be returned to the airport for the recommended flight on the final day.

We set out on each tour description page exactly what is and isn't included in the price. Please be aware that alcoholic drinks and telephone calls from your hotel room are not included.

Yes. Just let us know your requirements and we will pass them on to the hotel where you are staying.

Yes on certain tours. We charge a discounted rate for clients who are not participating in the photographic side of the tour. Please contact the office about this.

We have to wait for every tour or workshop to reach the viable number before confirming the tour will take place. You will be notified when the tour is viable and at this stage you will need to arrange your travel. 

We will notify you 12 weeks before a tour is due to take place if it is not viable, for one day workshops we will notify 6 weeks before. You will have the choice of a full refund or to book onto another tour or workshop.

Each tour and workshop differs. You will be notified about start and finish times in the tour or workshop notes which will be available once a tour is viable.

This depends on the type of tour. A full recommended equipment list would be emailed to all participants 8 weeks before the tour commences. Please email the office with any queries before that time.

Yes mostly, although we suggest attending a one day workshop first if you are a complete beginner. Please email the office to confirm a tour will be right for you if you are concerned.

No unless stated otherwise in the tour description. The majority of our tours are on a single occupancy basis.

For some tours we offer an option to arrange your own accommodation. We will deduct the accommodation cost from the total cost of the tour. Please contact the office if you would like to choose this option.

Check your spam email box as often the activation email appears here. If you do not receive anything, please email the office and they will activate your account.

Click on the ‘forgotten password’ tab and then check your email account registered with us to reset your password.

The client area is located at the top of the page in the header. Hover your mouse over the third circle in from the right and click here. This will take you to your client area. 

We prefer bookings to come via the website as we have an integrated booking system that will alert you to important emails regarding your booking. If you are having difficultly doing this, then please call the office for advice.

The office is notified when images are uploaded to the gallery and they are then approved. This is done during office hours. If your images have not appeared after 48 hours, please contact the office.

The balance for tours is due 12 weeks before a tour is due to run. You will be notified of this by email. You can pay your balance and check the amount at any time by logging into your client area.

Please contact the office to do this. 

Please contact the office for our bank account details. We will check the payment has been made and manually update your client area to reflect this.